For landlords and letting agents
Good repair work matters, but so do access, authorisation and a reliable record of what was reported, inspected and agreed.
Report a repair · Discuss planned maintenance
Rental-property maintenance often involves more people than the repair itself: a tenant describes the problem, an agent receives the report, a landlord authorises cost and somebody has to arrange access. A clear route from report to completion reduces delay and prevents important details being lost between messages.
G&M Property Maintenance supports landlords and letting agents with practical repairs, grouped maintenance, external work, planned upkeep and work between tenancies.
Occupied-property repairs
When a home is occupied, the starting information should identify the affected room or outside area, whether water is active, when the problem began and who can provide access. The tenant should not be asked to diagnose the building, but photographs and a clear description can help distinguish a routine repair from something that needs prompt inspection.
We discuss protection, noise, dust and whether an area needs to be kept clear. If the scope changes because concealed damage is found, the person authorised to approve additional work must be clear before the decision is needed.
Clear authorisation and access
Before attendance, it helps to confirm:
- the property address and postcode;
- the tenant or access contact;
- any agreed appointment restrictions;
- the repair being authorised;
- who may approve a change to the scope;
- whether pets, parking or building access affect the visit;
- where reports or completion information should be sent.
Access details should be shared securely and only with people who need them. Keys and entry arrangements should never be left as vague notes on an open message chain.
Grouping maintenance sensibly
A dripping tap, sticking door, damaged sealant and loose fence board may not justify four separate processes. Where practical, grouped work can reduce repeat access and help the landlord see the property as a whole. It is still important to separate urgent water or safety issues from cosmetic jobs that can wait.
Between tenancies
Empty properties create an opportunity to handle work that would be disruptive while occupied. This may include decorating, local plaster repairs, sealant renewal, damaged fittings, garden tidying, fencing or a broader maintenance list.
The property should be checked before the new tenancy begins, with enough time to investigate staining, recurring leaks or damage that a quick cosmetic refresh would hide.
Planned maintenance across one or more properties
Planned visits can focus on predictable wear and water-management points such as roofs, flat-roof outlets, gutters, exterior coatings, pointing, fencing and paths. The aim is not to create unnecessary work. It is to identify small defects while choices are still available.
Planned property maintenance · Seasonal exterior maintenance guide
Repair records without a paperwork circus
Useful records are straightforward: the original report, photographs where relevant, the authorised scope, any change agreed during the work and a clear completion note. For recurring defects, previous records can reveal whether a repair failed, whether the cause changed or whether the same visible symptom has returned from somewhere else.
Safety and specialist boundaries
G&M can support general maintenance around rental properties, but electrical work is not offered through this website. Gas work and gas-safety checks must be completed by an appropriately qualified Gas Safe registered engineer. Fire-safety, asbestos, structural or other regulated matters may require a competent specialist and the appropriate records.
The landlord or agent remains responsible for deciding what legal checks are required for the property and appointing the right competent person. We can explain when the maintenance enquiry falls outside our service.
Questions from landlords and agents
Can the tenant contact you directly?
A tenant can provide information and arrange access, but the person authorised to instruct and approve the work should be identified. This avoids confusion over scope and cost.
Can you price work from an inspection report?
Often, but the report needs to be current and specific enough. Photographs and schedules can help, although hidden conditions or unclear access may still require a visit.
Do you provide statutory certificates?
Only where a service and the required competence are specifically verified. This website does not offer electrical or gas certification, and general maintenance records should not be mistaken for statutory safety certificates.
Can work be arranged outside a tenancy changeover?
Yes. Occupied-property work can be planned with the tenant, subject to appropriate notice, access and authorisation. The practical arrangements depend on the scope.
Send one clear maintenance brief
Include the property, access contact, affected areas, priority items, photographs and who can authorise the work. We will review the list and advise whether it can be quoted from the information supplied or needs an inspection.
Report a rental-property repair · Request a quote · Call 07891 904226