Privacy policy
This policy explains what information G&M Property Maintenance uses when you browse the website, send an enquiry or ask us to discuss work.
Last updated: 24 July 2026
G&M Property Maintenance is the controller of the personal information covered by this policy. The business is based in Burntwood, United Kingdom. You can contact us through the contact page or by telephone on 07891 904226.
Information we may collect
Depending on how you contact us, this may include:
- your name, email address and telephone number;
- a postcode or property address;
- property type, access information and occupancy details;
- descriptions of repairs, maintenance or project requirements;
- photographs, videos, schedules or other files you choose to send;
- details of a landlord, agent, tenant, business or other authorised contact;
- quotation, work and payment records if you become a customer;
- correspondence and notes needed to manage the enquiry or work;
- basic technical and security information created when the website is used, such as server logs.
Please do not send more personal information than is needed. Avoid including medical information, identity documents, alarm codes or unrestricted key details in an ordinary enquiry.
Why we use the information
We may use personal information to:
- respond to questions and assess an enquiry;
- decide whether work is within our service and coverage;
- arrange an inspection, quotation or access;
- prepare, agree and manage work you ask us to undertake;
- communicate with an owner, tenant, landlord, agent or authorised business contact;
- keep appropriate quotation, job, accounting and safety records;
- protect the website, prevent misuse and investigate technical problems;
- meet legal obligations and establish, exercise or defend legal rights.
Our lawful bases
The lawful basis depends on the purpose. We commonly use information because it is necessary to take steps at your request before a contract, to perform a contract, to meet a legal obligation or for our legitimate interests in running and protecting the business and handling genuine enquiries.
Where consent is the appropriate basis—for example, for a non-essential cookie or a separate marketing choice—you can withdraw it. Consent to optional marketing must not be bundled into a repair enquiry.
Information about other people
If you provide a tenant, landlord, agent, employee or access contact, make sure you have a proper reason to share their details and tell them how G&M will use the information. Only send what is necessary for the work.
Who information may be shared with
Information may be shared only where needed with:
- website hosting, form-delivery, file-storage or communication providers;
- payment, bookkeeping, accounting or professional advisers where relevant;
- a landlord, tenant, agent, owner or authorised contact involved in the same work;
- a specialist contractor where you ask us to make an introduction or where sharing is necessary and lawful;
- insurers, regulators, courts, law-enforcement bodies or public authorities where required.
We do not sell personal information.
Service providers may only use information for the services they provide to us and must protect it appropriately. The final website's named form and hosting providers, and any overseas processing safeguards, must match the systems actually used.
How long information is kept
We keep information only for as long as it is reasonably needed for the enquiry, quotation, work, accounting, legal or safety purpose for which it was collected. The period depends on whether an enquiry becomes a job, whether records are needed for tax or contractual reasons and whether a dispute or legal obligation requires them to be retained. Information that is no longer needed should be deleted or securely disposed of.
Security
We take reasonable organisational and technical steps to protect personal information. No internet form or email system can be guaranteed completely secure, so do not use the website to send unnecessary sensitive information or urgent access codes.
Cookies and similar technologies
We explain the cookies and similar technologies that are in use. Strictly necessary technologies may operate so that the website and forms work securely. Optional analytics or other non-essential technologies will be introduced only with the appropriate information and choice.
You can also control cookies through your browser. Blocking some strictly necessary functions may affect how a form works.
Your rights
Depending on the circumstances, you may have rights to:
- ask for access to your personal information;
- correct inaccurate or incomplete information;
- ask for deletion;
- restrict or object to particular uses;
- receive certain information in a portable format;
- withdraw consent where consent is used;
- complain about how your information has been handled.
These rights are not absolute in every situation. We may need to confirm your identity before acting on a request.
Complaints
Please contact G&M first so we have an opportunity to address the concern. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
Changes to this policy
We may update this policy if the website, forms, providers or way we use information changes. The date at the top will show the latest version.
Use the G&M contact page or call 07891 904226 and make clear that the enquiry is about privacy.